Get in Touch With Us
This page tells you how to reach the editorial team behind Canadian Online Casinos, what we can help with, and — just as important — what we cannot do. We are an independent research and comparison publisher covering online casinos available to players in Canada. We do not operate a casino, hold player funds, process deposits or approve withdrawals. If your money is sitting in a pending withdrawal, the operator's support desk is the only party that can release it, and we explain below how to escalate if they do not.
Email is the fastest route
Write to us at [email protected]. One inbox, read by the editorial team, including {{ author }} and the reviewers who maintain our payout and bonus pages. We aim to reply within two business days. Complex cases — a disputed withdrawal, a licensing question that needs checking against a regulator's public register — can take longer, and we will tell you if that is happening rather than leaving you waiting.
To get a useful answer first time, include:
- The casino's name as it appears on the site you used, plus the URL if you still have it.
- Your province — availability, payment options and legal standing differ between Ontario and the rest of Canada, and the answer often turns on this.
- Dates and amounts in CAD, if you are asking about a deposit, a bonus, or a withdrawal that has stalled.
- Screenshots of the terms you are querying — bonus terms change, and a dated screenshot lets us verify what was actually shown to you.
- What the operator has already told you, including any ticket or reference number.
Please do not send us passwords, full card numbers, banking credentials or copies of government ID. We never need them, and no legitimate casino support agent will ask for them over email either.
What we can help with — and what we can't
| We can help | We cannot help |
|---|---|
| Explaining wagering requirements, maximum bonus bets, bonus expiry dates and cashout caps in plain language | Release a withheld withdrawal or overturn an operator's decision |
| Pointing you to the right regulator or complaints body for the casino you used | Act as an ADR service or arbitrate a dispute |
| Correcting anything inaccurate or out of date on our pages | Recover an account you have self-excluded from |
| Clarifying how RTP, slot volatility and random number generators affect payout expectations | Give legal, tax or financial advice |
| Explaining KYC, source-of-funds checks and withdrawal verification steps | Predict results, or advise on a "winning" strategy |
Corrections: the messages we act on fastest
Our payout, bonus and payment pages age quickly. Operators revise wagering multipliers, change withdrawal limits, drop a payment method or restrict a province without notice. If you see something on shopreworks.ca that no longer matches the casino's own terms, tell us and we will recheck it against the operator's published pages and the relevant regulator's register.
We date our factual checks — the current review date for this page is Sep 29, 2026 — and we distinguish three things in our writing: information we have verified against a primary source, claims that come from casino advertising, and questions we have not been able to resolve. If we got that labeling wrong somewhere, that is a correction too.
Commercial relationships, stated plainly
Some links on this site are commercial. If you open an account through one, we may earn a commission at no extra cost to you. That arrangement does not buy a position in our rankings, a higher editorial score, or the removal of a criticism. Our ratings and ordering are set editorially, and every brand we list has drawbacks written next to its strengths. Partnership enquiries are welcome, but they go to the same inbox and get the same answer: placement is not for sale.
Questions we get about specific listed brands
The three enquiries below come up most often, so here is our current reading of each. These are editorial assessments based on published terms, not tested outcomes, and terms can change after the date above.
- Betninja — our highest-rated listing at 10.0, and the one readers ask about most because the advertised welcome package is €1,000 plus 100 free spins. The usual question is why a euro-denominated offer appears on a Canadian comparison site. It is a fair question: if your account is funded in CAD, the headline figure converts, and the effective cap you can claim will not read as a round number. Check the currency your account is opened in before depositing, and check whether the free spins carry their own wagering requirement separate from the cash portion. Limitation: a euro-first offer structure adds conversion friction for Canadian players, and conversion spreads are set by the operator, not by us.
- WinnerIsland — rated 9.9, advertising $2,500 plus 100 FS. Readers contact us mainly to ask whether a headline of that size is realistically reachable. On any large percentage-match offer, the ceiling is only relevant if you intend to deposit enough to trigger it, so the figure to compare is the wagering multiplier and the maximum bet allowed while a bonus is active — a single oversized spin can void the balance. Limitation: large advertised maximums almost always sit behind a deposit level most players will not reach, which makes the headline a poor basis for choosing.
- Cashed — also rated 9.9, with a more modest 100% bonus up to €100. It appears here precisely because it is small: a lower cap generally means a lower total wagering burden in absolute dollars, which suits readers who care about clearing a bonus rather than maximizing one. Limitation: the low ceiling is genuinely limiting if you deposit more than a token amount, and as with Betninja the euro denomination means CAD players should confirm the account currency first.
Other brands in our top list — including SlotsGem, CoinPoker, Vegasnow, HugoCasino, Crowngreen, Slotowl and CrownPlay — are covered in our comparison pages, and we answer questions about any of them by email on the same basis.
Money questions we can answer by email
Comparison sites cost you nothing to use; the cost of taking part sits entirely with the casino you choose. The things worth asking us about, because the answers vary widely between the brands above:
- Minimum deposits — often in the CAD 10 to CAD 20 range at Canadian-facing sites, but a bonus may require a higher qualifying deposit than the site minimum. Those are two different numbers.
- Payment methods — Interac is the method most Canadian players ask about, alongside debit cards, credit cards, bank transfers and e-wallets. PayPal availability in particular is not universal for Canadian casino accounts, so verify it on the cashier page rather than assuming. Some card issuers decline gambling transactions outright.
- Fees — the casino may not charge, but your bank, card issuer or e-wallet can, and currency conversion on a euro-denominated offer is its own cost.
- Withdrawal times and limits — e-wallets usually clear faster than bank transfers once a payout is approved, but the pending or review period before approval is what actually determines how long you wait. Check minimum withdrawal amounts, daily and monthly caps, and any cap on cashing out bonus-derived winnings.
- Verification — expect KYC identity checks, and source-of-funds checks on larger payouts. Uploading documents before your first withdrawal request is the single most effective way to avoid a delay.
Games, and why "highest payout" is a comparison, not a promise
A lot of our mail concerns payout rates, so it is worth setting expectations. Return to player is a long-run theoretical figure published per game, not a rate you should expect over a session. Slot volatility describes how results are distributed around it. Certified random number generators govern outcomes, and no pattern, timing or stake size changes them.
The catalogues at the brands listed here generally break down into slots, including progressive jackpot titles where the prize pool grows across a network; table games such as blackjack, roulette and baccarat, which typically carry higher published RTP than slots; live dealer rooms streamed with a human croupier; and game shows, which are entertainment-led formats with wide variance. Software providers differ by site, and so does which games count toward wagering — table games are frequently weighted at a fraction of slots, or excluded entirely. Ask us about a specific title's category and we will tell you where to find the operator's published figure; we will not quote an RTP we have not verified.
Sportsbooks, poker and the other products these operators run
Several brands in our list are not casino-only. CoinPoker's advertised 100% rakeback deal is a poker product, and rakeback works differently from a casino match bonus: it returns a share of the fees you pay on hands played rather than matching a deposit, so it accrues with volume rather than clearing against a wagering multiplier. Others run sportsbooks, and some offer bingo or virtual sports alongside the casino. The distinction matters for two practical reasons: bonus funds are usually ring-fenced to one product, and sports wagering often does not count toward casino wagering requirements. If you are unsure which product your bonus applies to, send us the terms and we will read them with you.
Legal standing, eligibility and where to escalate
Online gambling in Canada is governed federally by the Criminal Code, while the operation and licensing of gambling is a provincial responsibility. That means legal availability genuinely varies by province. Ontario runs a regulated commercial market overseen by the Alcohol and Gaming Commission of Ontario, with iGaming Ontario as the conduct authority for registered operators. Other provinces offer gambling through their own provincial corporations. Many international sites accept Canadian customers without holding a provincial registration — accepting players is not the same thing as being authorized to serve them, and the consumer protections available to you differ accordingly. Verify a site's licensing claim on the regulator's public register before depositing; we will help you find the right register if you ask.
You must be of legal gambling age for your province — 19 in most, 18 in Alberta, Manitoba and Quebec. This site's content is written for adults only. Operators are required to verify age and identity, which is what the KYC process is for.
If a complaint is not resolved by the operator's own complaints procedure, escalate to the regulator named on its licence, or to the independent dispute body it is signed up to. Keep your ticket references and dated screenshots; they decide most cases.
If gambling has stopped being entertainment
Tell us in your message if that is the context and we will point you to support rather than to a casino. Gambling is a form of paid entertainment and is not a way to make money or fix a financial problem. Every site we list should offer deposit and loss limits, session reminders and self-exclusion; use them before you need them. Provincial programs and the Canada-wide ConnexOntario helpline offer free, confidential support, and blocking software can restrict access to gambling sites across your devices. If you have self-excluded, please do not contact us to ask for a route back in — we will not provide one.
Response times, and what we will not send you
- Your email lands in the editorial inbox and is read by a person, not a bot.
- General questions and corrections: we aim to reply within two business days.
- Withdrawal or dispute questions: we usually reply within the same window, but the answer will be a route to escalate, not an intervention on your behalf.
- Partnership enquiries: answered, but never with an offer of paid placement.
We do not send unsolicited promotions, we do not cold-call, and we will never ask you to deposit anywhere to "unlock" an answer. If you receive a message claiming to be from us that does anything of the sort, it is not us — forward it to the same address and we will flag it.
Readers outside Canada occasionally write to us about restricted-market play; our coverage of casinos operating outside the GamStop scheme in the UK answers most of those, and it is a different regulatory picture from the Canadian one described above.
Short version: email [email protected], include the casino name, your province and dated evidence, and expect a reply from a person within two business days. Corrections get priority — they make the next reader's decision better.